Troubleshooting
Windows says “Windows protected your PC”
Section titled “Windows says “Windows protected your PC””The installer isn’t signed yet. Click More info → Run anyway.
Clutch doesn’t show up in Windows search
Section titled “Clutch doesn’t show up in Windows search”Run the installer again and keep Add Clutch to the Start menu checked.
My game loses frames while recording or streaming
Section titled “My game loses frames while recording or streaming”- Open Settings → Performance and click Optimize for this PC, or pick Gaming.
- Check that This PC shows a hardware encoder (NVENC, AMF or Quick Sync). If it says no hardware encoder, update your graphics driver.
- Run games in borderless fullscreen when you use game capture.
The stream drops frames or keeps reconnecting
Section titled “The stream drops frames or keeps reconnecting”Your upload can’t carry the bitrate. Lower it in Settings → Stream, use a cable instead of Wi-Fi, or stream to fewer platforms at once. Stats shows what’s happening.
A sound is heard twice, or not at all
Section titled “A sound is heard twice, or not at all”Click the sound’s knob name: the warning dot explains. See Every sound once.
The F8 clip hotkey does nothing
Section titled “The F8 clip hotkey does nothing”- Clip mode must be on, or the replay buffer started (Settings → Clips).
- Another app (for example a recording overlay) may use the same key: pick a different one.
- On Linux, see global hotkeys.
When something goes wrong, the newest log file helps a lot in a bug report:
- Windows: press Win+R, paste
%APPDATA%\Clutch\logsand press Enter. - Linux:
~/.config/Clutch/logs.
Starting fresh
Section titled “Starting fresh”Close Clutch and rename the Clutch folder above (for example to Clutch-old). Clutch starts with
the first-start questions; your recordings and clips aren’t touched.
Still stuck? Report a bug.